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Support

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To Help.

Questions about scans, reports, or billing? Find answers below or contact our team—most requests are answered within one business day.

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Support hours: Mon–Fri, 9am–6pm (your local time)

General Support

Product questions, troubleshooting, account help

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Sales

Enterprise & agency plans, procurement, invoicing

Contact sales

Security

Report a vulnerability or request our security overview

Email security

Status

Check current system health and uptime

View status
FAQs

Frequently Asked Questions

Answers to common questions about scans, results, and plans.

01

What does Syrcha scan for?

Syrcha analyzes your public website using a headless browser and a configurable rules engine. It checks for:
  • Cookie consent banners and whether tracking starts before consent
  • Privacy policy links and jurisdictional disclosures (e.g., California rights)
  • Explicit consent patterns on forms
  • AI-related disclosures for chatbots and recommendations
02

Which compliance frameworks are supported?

Out of the box, Syrcha includes checks for GDPR, CCPA, and the EU AI Act. The rules engine is extensible for future frameworks.
03

How are scores calculated?

Each rule has a weight. Failures subtract from your base score, warnings subtract half. We provide an overall score and per-framework scores so you can prioritize fixes.
04

How often can I scan?

Your plan determines scan frequency and domain limits (e.g., Starter = weekly, Growth = daily). You can start a scan anytime from your dashboard, and we'll email you when it's done.
05

Do you store personal data from my site?

We analyze publicly available pages and store scan results and metadata. Reports include findings and recommendations. See our Privacy Policy for details.
06

Can I cancel anytime?

Yes. You can change or cancel your plan anytime from your account settings. Your data remains available unless you choose to delete it.

Can't find what you're looking for? Email our team and we'll get back to you shortly.

Resources

Quick Links

01

Getting Started

Add a website, run your first scan, and read your report

Create account02

Reports & Scoring

Understand overall scores, framework breakdowns, and recommendations

View dashboard03

Account & Security

Manage passwords, passkeys, and two-factor authentication

Manage account

Still Need Help?

We'll make it right. Send us a note and we'll follow up—typically within one business day.

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